Privacy Policy

Privacy Policy

dotdotdot wellbeing & Therapy

Effective date: 1ST MAY 2026

1. Who We Are

dotdotdot wellbeing provides wellbeing, safeguarding, and counselling-informed support services for individuals, groups, schools, organisations, and community settings across the UK and online.

Contact details:
Email: wellbeing@dotdotdottherapy.co.uk
Phone: 07920 421370
Location: West Midlands & Online (UK-wide services)

2.What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website
• Contact us via forms, email, or phone
• Engage in wellbeing sessions, workshops, or services
• Take part in quizzes or downloads

We are committed to protecting your data and respecting your privacy.

3. What Information We Collect

We may collect the following:

4. Personal Information

• Name
• Email address
• Phone number
• Organisation (if applicable)
• 
  

5. Sensitive Information (only where necessary)

• Wellbeing or mental health information
• Personal circumstances shared during sessions

(This is only collected with your awareness and used appropriately within professional boundaries.)

6. Website Usage Data

• IP address
• Browser type
• Pages visited
• Cookies (see section 9)
• 
  

7. How We Use Your Information

We use your information to:

• Respond to enquiries
• Deliver services and sessions
• Provide wellbeing support
• Improve our website and services
• Send relevant updates (only if you opt in)

We will never sell your data.

8. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Consent – when you provide information voluntarily
• Contract – to deliver agreed services
• Legitimate Interest – to improve and run our services
• Safeguarding obligations – where necessary to protect individuals

9. Confidentiality, Safeguarding & Trust

Your information is treated with care and confidentiality.

However, confidentiality may be broken if:

• There is a risk of harm to you or others
• There are safeguarding concerns involving children or vulnerable adults
• We are required by law

In such cases, appropriate action will always be taken in line with safeguarding responsibilities.

Safety and trust sit at the heart of dotdotdot wellbeing.
All services are delivered with an Enhanced DBS (children & adults), full insurance cover, and a strong safeguarding-led approach.

This is underpinned by extensive experience in safeguarding, public protection, and elite sporting environments.

10. How We Store Your Data

• Data is stored securely (password-protected systems)
• Only relevant information is kept
• We retain data only as long as necessary for service delivery or legal obligations

11. Your Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion (where appropriate)
• Withdraw consent
• Complain to the Information Commissioner's Office (ICO)

To exercise your rights, contact us directly.

12. Cookies

Our website may use cookies to:

• Improve user experience
• Track website performance

You can control cookies through your browser settings.

13. Third-Party Services

We may use trusted platforms (e.g. website hosting, email providers). These services are GDPR-compliant and only process data necessary for their function.

14. Links to Other Websites

Our website may contain links to other sites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly.

16. Contact Us

If you have any questions about this policy or your data:

Email: wellbeing@dotdotdottherapy.co.uk
Phone: 07920 421370

Your privacy matters. We handle your data with care, respect, and in line with UK GDPR.